Program Registration & Refund Policy
Payment
Payment is required within 48 hours of receiving confirmation
of your registration in order to secure your spot in the program. If payment is
not received within this timeframe, your spot may be released to the next
person on the waitlist.
Refunds
& Withdrawals
-Refunds will be granted (minus a $15 administration fee)
if you withdraw 7 or more days prior to the first day of the
program.
-Withdrawals made within 7 days of the program start date are eligible for a 50%
refund.
-If you need to withdraw within the first two classes of a
program due to medical reasons, a prorated refund will be
issued, less the $15 administration fee.
–No refunds or credits will be issued after the second class
for any reason.
-This refund policy also applies to single-day programs and workshops.
–Late registrations will not be prorated. Full fees apply regardless of when you join.
Refund Process
All refund requests must be submitted in writing to
programs@chappellegardensra.ca, and medical documentation may be required where
applicable.
Program Cancellations
If a program is cancelled by the Chappelle Gardens Residents Association
(CGRA), participants will receive a full refund or account credit.
Waitlists
If a program is full, you may be placed on a waitlist. Should a spot become
available, you will be
contacted and given a limited time to confirm and provide payment.
Minimum Enrollment
Programs may be cancelled if minimum enrollment is not met. In such cases,
participants will receive a full refund or credit.
Transfers and Substitutions
Transfers between programs or participant substitutions are not permitted.
Weather and Emergency Cancellations
We will make every effort to reschedule any classes cancelled due to weather
or other emergency-
related circumstances. This includes outdoor or
weather-dependent programs. If a make-up class is not possible, a prorated
credit will be applied to your account.
